REVIEWS / KEYBOARDS / OWNER INSIGHTS
🦉 WE READ 282 OWNER COMMENTS
Logitech MX Keys S: what owners actually say
Owners are far more frustrated with Logitech's software ecosystem and data-collection practices than with the hardware itself
What owners complain about
- Software requires account/personal data COMMON
Multiple owners are angry that Logitech pushes software (Logi Options+/GHub) that functions like 'unlockables' requiring you to hand over personal info to access features you already paid for. Owners frame this as paying twice — once with money, once with data.
- No official Linux support SOME
Logitech offers no official software for Linux. Owners resort to Piper (an open-source community tool) to configure their devices, which some report handles their needs adequately but is not officially supported.
- AI shovelware bundled in software FEW
Owners note Logitech has added AI features to their software that they consider bloat. One user mentions the mouse still remembers shortcuts with the AI feature disabled, but the addition itself is seen as unwanted.
- Software seen as junky/unnecessary SOME
Several owners explicitly refuse to install Logitech's software at all, with one self-described keyboard enthusiast saying they haven't installed 'Logitech's junky software in a long time' and another advising to simply not use it or return the product if software is required for basic function.
- Trust erosion with the brand SOME
Long-time Logitech customers express that the company has started 'taking advantage of trust' and producing lower-quality products, with some advising others to stop buying Logitech entirely and vote with their wallets.
What owners love
- Hardware works without software for basics
Owners report that Logitech mice and keyboards retain their shortcuts and basic functionality even when the official software is disabled or never installed, meaning the hardware itself is competent standalone.
- Offline installer exists for air-gapped use
An offline version of Logi Options+ is available for air-gapped machines, which one user shared as a workaround for those who want to avoid the always-online experience.
- Reliable mice and trackballs
Even owners critical of Logitech's software admit they use Logitech mice and trackballs across their setups and haven't experienced hardware problems, suggesting the physical build quality remains solid.
Surprising patterns
- A vocal subset of owners treat any software requirement on a keyboard or mouse as a dealbreaker on principle — their benchmark is that peripherals should be 'dumb' devices needing no drivers, accounts, or software whatsoever.
- Some owners run Logitech software inside a virtual machine specifically to isolate it from their main system, treating it as untrusted software rather than a productivity tool.
- The open-source Piper tool for Linux is repeatedly mentioned as fully replacing Logitech's official software for configuration needs, which raises the question of why the official software needs to be so heavy.
WHO SHOULD SKIP IT
Buyers who want full configuration control without installing Logitech's software, creating an account, or using Linux workarounds should look elsewhere — this product's ecosystem is built around software engagement that many owners resent.
Synthesised from 282 real owner comments across 5 platforms. Every point is grounded in the comments — no marketing, no AI guessing. How we do it →