REVIEWS / DOORBELLS / OWNER INSIGHTS
🦉 WE READ 146 OWNER COMMENTS
Ring Video Doorbell Pro 2: what owners actually say
Owners praise the custom motion zones and video quality, but the non-replaceable battery and cloud dependence are recurring dealbreakers
What owners complain about
- Non-replaceable battery death COMMON
Multiple owners report the internal battery dies after roughly 2 years, the battery cannot be swapped out, and the device becomes completely dead. One owner is soldering in a replacement battery themselves, noting most people can't do this.
- Motion clips start too late SOME
Owners report recordings begin 5+ seconds after motion triggers, meaning they see clips of the FedEx guy already walking away. Some events are missed entirely.
- No local recording option SOME
Owners want local storage but report Amazon is 'too greedy' to release it. All footage goes to cloud servers, which is a major frustration for privacy-conscious users.
- Cloud dependency and privacy concerns COMMON
Strong sentiment across platforms that cloud-connected cameras give the manufacturer more control than the owner. Multiple commenters explicitly warn against storing video feeds on company servers.
- Missed or delayed notifications SOME
Some owners report clips of people already walking away and motion events that are missed entirely, prompting switches to competitors like Nest Hello.
What owners love
- Custom motion zones
Owners value the ability to custom-draw zones, e.g. setting a unique zone covering a garage corner that triggers a different notification than the front door approach.
- Instant video loading and quality
One owner of nearly 2 years reports video loads instantly with good quality and no missed or delayed notifications, contrasting with others' negative experiences.
- Remote answering capability
Owners appreciate being able to answer the door from anywhere in the world, which they say can deter crime before it happens.
- Responsive customer service for replacements
One owner reports Ring happily replaces dead units and covers shipping both ways when battery failure occurs.
Surprising patterns
- At least one owner is performing DIY surgery — dismantling the Ring Pro and soldering in a replacement battery — because the battery is sealed inside and not designed to be serviced.
- Police encountering locally-recorded security systems were reportedly 'dumbfounded' that footage wasn't on a cloud server they could request, highlighting how unusual local-only setups have become.
- Several commenters are professional security installers who deliberately wire their own homes with PoE cameras and local NVRs, viewing consumer cloud cameras as categorically inferior.
WHO SHOULD SKIP IT
Buyers who want local recording, full control over their footage, or a device that lasts beyond ~2 years without DIY repair should avoid this product.
Synthesised from 146 real owner comments across 3 platforms. Every point is grounded in the comments — no marketing, no AI guessing. How we do it →