REVIEWS / CLOUD STORAGE / OWNER INSIGHTS
🦉 WE READ 281 OWNER COMMENTS
Sync.com Pro: what owners actually say
Owners appreciate the privacy focus and team features but frequently encounter slow transfer speeds and frustrating file sync bugs
What owners complain about
- Slow transfer speeds SOME
Multiple users call out unacceptably slow upload/download speeds; one commenter describes it as 'a constant criticism' of the service
- File sync bugs FEW
Files moved or renamed reappear in original locations the next day, or duplicate — one user reports ending up with both the original and renamed version
- Updates breaking access FEW
A Pro user reported being unable to access files for about a week after an update; sync between Mac and iPhone broke without notification
- No native folder backup FEW
Requires moving files into a dedicated /Sync folder rather than backing up existing folder structures (Documents, Movies, Pictures) in place — users wanting a Time Machine-style experience are disappointed
- Subscription pricing model FEW
At least one user objecting to yearly recurring fees for what they expected to be a one-time purchase or per-major-version payment
What owners love
- Privacy and security
Device-to-device architecture with no cloud middleman is highlighted as a key advantage; data stays private by design
- DIY Dropbox replacement
Users successfully run it on a Raspberry Pi with attached NAS as a self-hosted Dropbox alternative
- Team collaboration features
Team file sharing and remote worker collaboration features are called out as useful and well-implemented
- Fast local transfers
When syncing device-to-device on the same network, transfers are reported as fast and reliable
Surprising patterns
- Several commenters conflate or compare Sync.com with BitTorrent Sync / Resilio Sync and Syncthing — there is genuine market confusion between these very different products
- Users ask whether a single user can purchase the Team Unlimited plan ($15/mo) for personal use, suggesting the pricing tiers may not align well with solo power users
- A noticeable number of YouTube commenters treat the product review videos as tech support channels, posting specific bug reports and configuration questions rather than general feedback
WHO SHOULD SKIP IT
Buyers who need reliable real-time cross-device sync (especially Mac-to-iPhone), fast cloud transfer speeds, or backup of existing folder structures without reorganising into a dedicated sync folder should look elsewhere based on current owner reports.
Synthesised from 281 real owner comments across 4 platforms. Every point is grounded in the comments — no marketing, no AI guessing. How we do it →